1) Quick assessment: Send a brief fault description and photos. We confirm suitability and provide initial guidance within 1 business day.
2) Mail-in or drop-off: Package securely (antistatic + padding). We receive Australia-wide shipments.
3) Diagnostic & quote: Bench test, fault isolation, and itemised quote. You approve before we proceed.
4) Repair & test: Component-level repair, firmware where required, then functional and load testing.
5) Return & support: Safe return shipping, install guidance, and post-repair support.
- Typical turnaround: 3–7 business days after approval (subject to parts availability).
- Urgent jobs: Priority queue available on request.
Diagnostic policy: Most assessments are free with approved repairs. If you decline the quote, a modest diagnostic fee may apply to cover bench time.
- Computers: AUD $120–$350+ depending on faults and parts.
- Power supplies: AUD $180–$480+ based on topology and rating.
- Inverters: AUD $240–$680+ depending on power stage damage.
- Marine & industrial: AUD $280–$850+ per complexity and sealing.
Warranty: 3–12 months on repairs depending on device class and usage conditions. Full terms supplied with your quote.
Prepare your item: Remove accessories unless relevant to the fault. Back up data where possible.
Protect electronics: Use antistatic bag, bubble wrap, and a snug box with 5 cm padding on all sides.
Include details: Note the fault symptoms, your contact info, and return address inside the box.
Ship to our lab: We will provide the current shipping address in your quote confirmation email. Choose a tracked service.
After repair: We return using tracked, insured shipping. Signature on delivery by default.
What is the typical turnaround?
Standard jobs are completed 3–7 business days after approval. Complex or parts-constrained cases may take longer; we will advise upfront.
How do you handle my data?
We follow strict data-handling practices. Drives are imaged only when necessary; customer data is kept confidential and securely wiped after job completion.
What if parts are unavailable?
We source equivalents, salvage from donor units, or propose redesigns where feasible. If no reliable path exists, we return the unit with a report.
Can you expedite urgent jobs?
Yes—priority service is available on request. Let us know your deadline and we will confirm feasibility and any surcharge before starting.
Tell us about the device, fault symptoms, and any error codes. We usually respond within one business day.
- Email: info@dimmerled.com.au
- Phone: 0418 199 406
Tip: Include clear photos of labels, boards, and the fault in action if possible.