We collect only the information needed to operate the Dimmerled website, supply products and provide technical support. Depending on how you interact with us, this may include:
- Contact details such as your name, business name, email address and phone number when you submit a support request or other enquiry.
- Order and transaction information such as delivery address, products ordered and basic payment status (for example, that a payment was successful). Detailed payment information such as full credit card numbers is processed by our payment providers and is not stored on this site.
- Technical and usage data such as your IP address, browser type, device information, pages you visit and the time and date of your visit. This is generally collected through server logs and analytics tools.
- Support and technical context such as fault descriptions, installation details, photos or configuration notes that you choose to send us when requesting support.
- Communication history such as emails and messages you exchange with us, including records of enquiries, quotes and support cases.
You can choose not to provide certain information, but this may limit our ability to answer questions, process orders or diagnose technical issues.
We use personal information for clear and limited purposes related to running our business and supporting our products. In particular, we use information to:
- Process and fulfil orders, including confirming your order, arranging delivery and handling billing or payment queries.
- Provide technical and product support, including diagnosing issues, suggesting configuration changes, reviewing installation details and following up to confirm that a problem has been resolved.
- Respond to enquiries and requests you send via our support form or other channels.
- Improve our products and website by analysing how the site is used, which pages are most visited and which product or technical topics generate the most questions.
- Maintain site security and reliability, for example by monitoring logs to detect abuse, attacks or unusual traffic patterns.
- Meet legal, regulatory and record-keeping obligations, including for taxation, warranty, safety and compliance purposes.
We do not sell your personal information to third parties.
The Dimmerled website may use cookies and similar technologies to provide core functionality and understand how the site is used.
Cookies are small text files stored on your device by your browser. Depending on your settings, we may use:
- Essential cookies that are required for basic site operation, such as remembering items in your cart or maintaining a session while you move between pages.
- Performance and analytics cookies that help us understand how visitors find and use our site so we can improve navigation, content and reliability.
You can control cookies through your browser settings, including blocking or deleting them. If you disable some or all cookies, parts of the site may not function correctly, particularly features related to ordering or logging in.
Where we use third-party analytics or payment providers, their own privacy and cookie policies will also apply.
We take reasonable steps to protect personal information from misuse, interference, loss and from unauthorised access, modification or disclosure.
- Storage: Information may be stored in electronic form on hosting infrastructure and systems located in Australia or in other locations operated by reputable service providers.
- Security measures: We use a combination of technical and organisational measures that may include access controls, authentication, encryption in transit for the website, and regular maintenance of systems and software.
- Access control: Access to personal information is limited to people who need it to perform their role (for example, processing orders or providing support).
- Retention: We keep personal information for as long as it is reasonably required for the purposes described in this policy, or as required by law (for example, record-keeping, warranty and tax obligations). Information that is no longer needed is destroyed or de-identified where reasonably practical.
No internet or email transmission is ever completely secure. You should take care in deciding what information you send to us electronically.
Depending on your location and applicable law, you may have rights in relation to the personal information we hold about you. These typically include the right to:
- Request access to the personal information we hold about you.
- Request correction of information that is inaccurate, incomplete or out of date.
- Raise a concern or complaint about how your personal information has been handled.
We will respond to requests within a reasonable time and may need to verify your identity before acting on a request.
If you have any questions about this Privacy Policy, want to exercise your rights, or wish to make a privacy complaint, please contact us using the support form on our Support page.
If your concern relates to how this website is operated or to online orders, you may also wish to review our Terms & Conditions.
