This Privacy Policy explains how Dimmerled ("we", "us") collects, uses, discloses, and protects your personal information when you visit www.dimmerled.com.au, purchase products, or use our repair and support services. This policy is designed to meet Australian Privacy Principles and, where applicable, the GDPR.
Scope: This policy covers our website, online shop, and service interactions (quotes, bookings, diagnostics, support). If you do not agree with this policy, please discontinue use of our services.
Scope: This policy covers our website, online shop, and service interactions (quotes, bookings, diagnostics, support). If you do not agree with this policy, please discontinue use of our services.
We collect only what we need to deliver our products and services:
Sensitive information: We do not intentionally collect sensitive categories. Please avoid sending confidential data unless requested for a service purpose.
- Contact details: name, email, phone number, and shipping details for orders and repairs.
- Account and transaction data: order history, invoices, warranty claims.
- Service diagnostics: issue descriptions, device make/model/serial, error logs you provide, repair notes.
- Technical data: IP address, device/browser type, pages viewed, and performance metrics (for security and analytics).
- Communications: emails, messages, and support interactions.
Sensitive information: We do not intentionally collect sensitive categories. Please avoid sending confidential data unless requested for a service purpose.
We use your information to:
- Provide and support sales of LED dimmers and related products.
- Deliver repair services, including diagnostics, updates, and returns.
- Process payments, invoicing, shipping, and warranty support.
- Improve website performance, security, and user experience.
- Send service notifications and policy updates.
- Send marketing emails only if you have opted in; you can unsubscribe at any time.
Depending on your location and interaction with us, we process data under one or more of the following bases:
- Contract: to fulfill purchases, repairs, and support.
- Legitimate interests: to secure our website, prevent fraud, and improve services (balanced against your rights).
- Consent: for optional marketing communications and certain cookies. You may withdraw consent at any time.
- Legal obligations: tax, accounting, and warranty laws.
We use cookies and similar technologies to operate the site, remember preferences, measure performance, and enhance security. Types include:
Controls: You can manage cookies in your browser settings. Where required, we display a consent banner for optional cookies, and we honor your choices.
- Strictly necessary: required for core functionality (e.g., cart, checkout, security).
- Performance/analytics: aggregated usage metrics to improve our website.
- Functional: remembering choices such as language.
- Marketing (with consent): to deliver relevant offers.
Controls: You can manage cookies in your browser settings. Where required, we display a consent banner for optional cookies, and we honor your choices.
We share personal information only with trusted service providers who help us run our business, including payment processors, hosting providers, analytics vendors, and couriers. These parties may access data solely to perform services on our behalf and must protect it.
International transfers: Some providers may process data outside Australia. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place (e.g., contractual protections). We do not sell personal information.
International transfers: Some providers may process data outside Australia. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place (e.g., contractual protections). We do not sell personal information.
We retain personal information only as long as necessary for the purposes described in this policy, including legal and accounting requirements. Typical retention periods:
- Orders, invoices, and warranty records: up to 7 years.
- Repair records and diagnostics: generally 3–5 years.
- Marketing preferences: until you unsubscribe or withdraw consent.
- Security logs: short-term operational windows unless required for investigations.
We implement technical and organizational measures appropriate to the risk, including encryption in transit (HTTPS), access controls, authentication, least-privilege practices, periodic backups, and supplier reviews. No method is 100% secure; we continuously improve safeguards and monitor for threats.
Subject to applicable laws, you may request access, correction, deletion, restriction, objection to processing, and data portability. You can also withdraw consent for marketing at any time.
How to contact us: Email info@dimmerled.com.au or call 0418 199 406. For privacy complaints, contact us first so we can help. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
How to contact us: Email info@dimmerled.com.au or call 0418 199 406. For privacy complaints, contact us first so we can help. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this policy to reflect changes to our practices, technologies, or legal requirements. Changes take effect when posted on this page. Material updates will be highlighted for clarity.
Last updated: 1 February 2026.
Last updated: 1 February 2026.